Shipping and Return Policy

Returns

Our policy for Tune Files, Calibration, Support, Technical Services, are not physical items and there is no refunds. We will provide 110% support on these and help anyway we can.
Our policy for hard parts lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Unless otherwise specified by the manufacture.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Such as Speciality Items, Custom Tuning, and other file services that are digital can not be returned.

Additional non-returnable items:
Clothing
Delete Kits
Tuners (that have already been linked)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) or manufacture may charge a restocking fee.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amanda@krazyon-highways.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at leigh@krazyon-highways.com

Shipping

1-2 Day Processing on outgoing and return products.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.